One delivery charge per order
However many items you order, you only pay one delivery charge. Below you'll find our delivery costs and times, how Click & Collect works and how to track your parcel.
Last updated: 28 October 2026Delivery costs
We deliver across Great Britain, including the Highlands and Scottish islands. You pay one delivery charge per order, however many items are in it.
Check delivery to your postcode
Enter your postcode to see what delivery costs and roughly when your order should arrive.
| Service | Where | Cost |
|---|---|---|
| UK flat rate delivery | Mainland Great Britain | £7.14 inc VAT (£5.95 + VAT) per order |
| Highlands and islands | The postcodes listed below | £11.99 inc VAT (£9.99 + VAT) per order, instead of the standard rate |
| Click & Collect | Our premises in Hayes, Middlesex | Free |
| Northern Ireland | Northern Ireland | Not currently available |
| International | Channel Islands, Isle of Man and outside Great Britain | Quote on request. See Worldwide Shipping. |
Which postcodes are Highlands and islands?
Delivery to these postcodes is £11.99 inc VAT (£9.99 + VAT) per order. It's added automatically at checkout, before you pay.
- Aberdeenshire and Moray: AB31, AB33 to AB38, AB41 to AB56
- Highlands: IV1 to IV63, KW0 to KW14, PH15 to PH50
- Argyll and Stirlingshire: FK17 to FK21, PA20 to PA80
- Scottish islands: HS1 to HS9 (Western Isles), KA27 (Arran), KA28 (Cumbrae), KW15 to KW17 (Orkney), ZE1 to ZE3 (Shetland)
- Isle of Wight: PO30 to PO41
- Isles of Scilly: TR21 to TR25
Prices are shown including VAT. Trade customers can also show prices ex VAT using the switch at the top of the site, and the price including VAT is always shown alongside.
When will it arrive?
- Order before 3pm on a working dayOrders placed before 3pm, Monday to Friday, count from that day.
- We dispatch within 2 to 3 working daysThat's for in stock items. We email you as soon as your order is on its way.
- Next working day delivery serviceWe send everything with DPD or Royal Mail on a next working day service, so most orders arrive within 3 to 4 working days.
Working days are Monday to Friday, not including UK bank holidays. Delivery times are estimates, not guarantees. Highlands, islands and some remote postcodes may take a day or two longer.
Large or heavy items. Some large or heavy items are delivered by pallet or specialist courier, such as DHL, DX, TNT or XPO, and may take longer. A few items have longer lead times or their own delivery terms. Where this applies, it's shown on the product page before you buy.
Click & Collect
Free from Hayes
Unit 4 Alpha Trading Estate, Clayton Road, Hayes, Middlesex UB3 1BB.
Monday to Friday, 9:30am to 5:30pm. Closed weekends and UK bank holidays.
Wait for your email
- Choose Click & Collect at checkout.
- Please wait for your "ready to collect" email before you travel.
- Bring your order confirmation and photo ID. We look at your ID, we don't copy it.
If you're a consumer, you have the same 14 day right to cancel as with a delivered order, starting from the day you collect. See Returns and Exchanges.
Track your order
We email your tracking details as soon as your order is dispatched. Enter your tracking number below to follow your parcel, or sign in to see all your orders.
Have a tracking number?
Type or paste it below. We'll open the right courier's tracking page in a new tab.
Royal Mail and DPD numbers are recognised automatically. For other couriers, choose from the list that appears.
Have an account?
Sign in to see your order history, order status and tracking details for every dispatched order.
Checked out as a guest? Your tracking details are in your dispatch email. We send it as soon as your order leaves us. Open the tracking link in that email, or copy the tracking number into the box above.
Delivery and tracking questions
My tracking link isn't showing anything yet
Tracking can take a few hours to update after we dispatch your order, while the courier scans your parcel into their network. Please check again later in the day.
Tracking says delivered, but I can't find my parcel
- Check any safe place you chose, and around your property.
- Ask your neighbours, and check for a card or message from the courier.
- Check the delivery address on your order confirmation.
If you still can't find it, please contact us as soon as you can, ideally within 48 hours, and we'll be happy to raise it with the courier for you. Telling us later doesn't affect your rights.
I've ordered a large item. How will it arrive?
Some large or heavy items are delivered by pallet or specialist courier and may take longer. The carrier will contact you to arrange delivery.
I can't find my dispatch email
Please check your spam or junk folder first. If it isn't there, send us your order number and we'll be happy to check for you.
I missed my delivery. What happens now?
If no one is in, the courier will usually leave a card or send you a message with options to rebook or redirect your parcel. Please follow the courier's instructions. If you need help rebooking, please contact us with your order number and we'll be happy to help.
Can my parcel be left in a safe place or with a neighbour?
DPD and Royal Mail usually send you a message before delivery. Follow the options in that message to choose a safe place or a neighbour, where the courier offers it.
Can you deliver to a site or a different address?
Yes. Site addresses are fine. Just enter the delivery address you want at checkout.
Do you deliver to PO boxes?
Sorry, we can't deliver to PO Box addresses. Please give us a street address instead.
My parcel arrived damaged or something is missing
Please tell us as soon as you can. For damage in transit, ideally let us know within 48 hours so we can claim from the courier. Telling us later doesn't affect your rights.
- Keep the packaging.
- Take photos if you can.
- Email sales@diytools.com with your order number.
If you're a consumer, we're responsible for your goods until they're delivered to you. See Returns and Exchanges for faulty, wrong or damaged items.
What if a delivery fails or I refuse the parcel?
If a parcel comes back to us because delivery failed or it was refused, we treat the order as cancelled. We'll refund you, including the standard delivery charge, but we may deduct the actual cost of the parcel coming back to us.
We won't deduct anything if the failed delivery was our fault or the courier's.
My order is late. Can I cancel?
Please contact us first and we'll be happy to chase it up for you. If we can't deliver within 30 days of the day you place your order, or within the time we agreed with you, you can cancel and get a full refund.
You can also cancel at any time before delivery using your 14 day right to cancel.
Is there anything special about knives and bladed items?
Sorry, we don't sell knives, knife blades, razor blades, axes or other bladed items online, for delivery or for Click & Collect. If one slips through and is ordered by mistake, we'll cancel that item and refund you in full.
You're welcome to buy these items in person at our Hayes premises. By law they're only sold to customers aged 18 or over, so please bring photo ID.
Do you deliver outside the UK?
Yes, we ship to most countries. Please contact us for a quote and we'll be happy to help. See Worldwide Shipping for how it works.
Do you deliver to Northern Ireland?
Sorry, we don't currently deliver to Northern Ireland.
