Effective Date: 16 June 2025
Introduction
At The Tool & Gauge Company (UK) Limited (trading as DIYTools.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.diytools.com) or purchase products from us.
Who We Are
The Tool & Gauge Company (UK) Limited (trading as DIYTools.com) is the data controller of your personal data.
Our registered office and trading address is: Unit 4 Alpha Trading Estate, Clayton Road, Hayes, Middlesex, UB3 1BB
For questions regarding your personal data, please contact:
- Email: dpo@diytools.com
Information We Collect
We collect and process the following categories of data:
- Personal Information: name, address, email, phone number, payment details.
- Transaction Data: order history, purchases, and transaction details.
- Technical Data: IP addresses, browser type, usage data collected via cookies.
How We Use Your Information
We use your personal data for:
- Processing and fulfilling orders.
- Managing your account.
- Communicating with you about orders, inquiries, and marketing (with explicit consent).
- Improving our website, services, and customer experience.
- Website security and fraud prevention.
Legal Basis for Processing
Under UK GDPR, we process data based on:
- Contractual necessity (orders/payments).
- Explicit consent (marketing communications).
- Legitimate interests (website improvements and security).
- Legal compliance (tax, accounting, fraud prevention).
Sharing Your Data
We may share your personal data with:
- Trusted third parties (payment processors, delivery companies).
- Regulatory authorities if legally required.
We do not sell or rent your personal data.
Third-party Platforms
Our online store is hosted by BigCommerce, an e-commerce platform that enables us to provide products and services. BigCommerce processes your data securely on our behalf, including managing orders and payments, in compliance with UK GDPR. See BigCommerce’s Privacy Policy for details.
International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR.
Your Rights
Under UK GDPR, you have rights to:
- Access your personal data.
- Correct inaccuracies.
- Object to or restrict processing.
- Data portability.
- Data deletion.
- Withdraw consent for marketing at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) (ico.org.uk).
To exercise your rights, contact us at dpo@diytools.com.
Cookies
Our website uses cookies to enhance your browsing experience and tailor content. You can manage preferences through your browser settings. For details, see our full Cookie Policy.
Data Security
We implement robust technical and organisational measures to protect your data against unauthorised access, misuse, or disclosure. All transactions comply with Payment Card Industry (PCI DSS) standards and use SSL/TLS encryption.
Data Retention
We retain personal data only as long as necessary for the stated purposes, including legal or accounting obligations.
Children’s Data
Our products and services are not intended for individuals under age 13, and we do not knowingly collect their data.
Changes to This Policy
Any updates to this Privacy Policy will be posted clearly on our website.
Contact Us
For any privacy-related concerns, please contact us at:
- Email: dpo@diytools.com
- Address: Unit 4 Alpha Trading Estate, Clayton Road, Hayes, Middlesex, UB3 1BB
Last Updated: 16 June 2025
