We ship tools and PPE to most countries
Ask us for a quote and we'll give you the full shipping cost before you pay. We can ship for you, or your own freight forwarder can collect from us in Hayes.
Last updated: 25 October 2026How it works
- Ask for a quoteJust email us the items you'd like and the full delivery address.
- We quote shippingYour quote shows the full shipping cost. Consumers get one price. Trade customers can choose insured or uninsured shipping.
- You pay, we dispatchIn stock items are dispatched within 2 to 3 working days of payment.
- Track your parcelWe send you tracking details as soon as it's on its way.
Product pages say "International delivery, please contact us for a quote". This also applies to the Channel Islands and the Isle of Man. We don't currently deliver to Northern Ireland.
Export orders must be paid in full, in pounds sterling, before dispatch, unless we agree otherwise in writing.
Two ways to ship
We ship for you
We arrange delivery to your address. Insured shipping is on a DAP basis (Delivered at Place, Incoterms 2020). Uninsured shipping (trade customers only) is on a CPT basis (Carriage Paid To, Incoterms 2020). Your quote shows which applies.
- Trade customers can choose insured or uninsured shipping on their quote. Consumers get one price.
- Import duties and local taxes are paid by you on arrival (see below).
- Trade customers can ask about DDP (duties paid) on request.
Your freight forwarder collects
Your own forwarder collects from our Hayes premises. Goods are supplied FCA our Hayes premises (Incoterms 2020).
- Give us your forwarder's details in writing before collection.
- Responsibility passes to you when your forwarder collects the goods from us.
- Send us proof of export within 30 days of collection.
VAT on exports. We can only zero-rate exports for UK VAT if we meet HMRC's rules, including holding valid proof of export. If you're based in the UK, we have to charge UK VAT even if you export the goods yourself. For freight forwarder collections, we take a deposit equal to the UK VAT and refund it when we receive valid proof of export. If we don't receive it within 30 days of collection, we'll keep the deposit as VAT.
Your forwarder must make the UK export declaration on our behalf and send us the MRN and departure confirmation.
Shipping costs
Shipping is calculated on the size, weight, destination and service you choose. We always show you the full cost on your quote before you pay.
Insured or uninsured?
Trade customers can choose insured or uninsured shipping on their quote. If you're a consumer, you don't need insurance. Whichever service we use, we're responsible for your parcel until it's delivered, and we'll replace or refund it if it's lost or damaged in transit, so we quote you one price.
Who is responsible if something goes wrong in transit depends on how the goods are shipped.
| Option | Trade customers | Consumers |
|---|---|---|
| We ship, insured | We're responsible for the goods until they're delivered (DAP, Incoterms 2020). | One price, no insurance needed. We're responsible for your parcel until it's delivered, and we'll replace or refund it if it's lost or damaged in transit. |
| We ship, uninsured (trade only) | Responsibility passes to you when the goods are handed to the first carrier (CPT, Incoterms 2020). | |
| Your freight forwarder collects | Responsibility passes to you when the goods are loaded onto your forwarder's vehicle at our Hayes premises (FCA, Incoterms 2020). | Responsibility passes to you when your forwarder collects the goods from us, as the forwarder is acting for you. |
Duties and taxes
Unless we agree DDP in writing, the person receiving the parcel pays any import duties, local taxes (such as VAT or GST), brokerage and customs charges. These aren't included in our price.
If a parcel is refused, or the import charges aren't paid, and it comes back to us: if you're a consumer, we'll refund the price of the goods and the shipping you paid, less the actual cost of the parcel coming back to us and any charges the carrier or customs make us pay because it was refused. If you're a trade customer, we may deduct all the costs we incur, including outbound and return shipping, and carrier and customs charges.
Dispatch times
In stock items are dispatched within 2 to 3 working days of payment. We dispatch Monday to Friday, not at weekends or on UK bank holidays. Transit times depend on the destination and service you choose.
Restricted items
Some items have shipping restrictions, including:
- aerosols
- lithium batteries
- tools containing fuel or gas
- bladed items
If your order includes any of these, we'll tell you and suggest alternatives where we can. Unfortunately, we're unable to send items that can't lawfully be exported or carried.
Export controls and sanctions
We won't supply goods where the supply, export or end use would breach UK, UN or other applicable export controls or sanctions.
By ordering, you confirm the goods won't go, directly or indirectly, to Russia, Belarus, Iran, North Korea or any other sanctioned destination or person, and won't be used for military or weapons purposes. If you resell the goods, you must pass this restriction on to your customer.
We may ask for end-user information, and we may hold or cancel an order without liability. If we cancel, we'll refund anything you've paid for goods we don't supply.
Returns from overseas
You can return items from overseas under our Returns and Exchanges policy.
- If you change your mind, you pay the return shipping and any duties or charges for sending the item back.
- If an item is faulty or wrong, please contact us first and we'll be happy to help put it right.
- If you're a consumer outside the UK, you keep your own local mandatory consumer rights.
Manufacturer warranties may only apply in the UK. See our Warranty page.
Get a shipping quote
Email us the items you'd like, the quantities and the full delivery address. Let us know if you'd like us to ship or your forwarder will collect.
