Warranties and your legal rights
Every product we sell is covered by your legal rights. Many also come with a manufacturer's warranty on top. This page explains what's covered and how to make a claim.
Last updated: 25 October 2026Your legal rights
If you're a consumer, the Consumer Rights Act 2015 says the goods you buy must be of satisfactory quality, fit for purpose and as described. These rights come from us as the seller, whatever the brand.
- Up to 30 daysIf an item is faulty, you can reject it for a full refund within 30 days of delivery.
- After 30 daysYou're entitled to a repair or replacement. If that doesn't fix it, a price reduction or refund.
- Up to 6 monthsA fault that appears within 6 months of delivery is presumed to have been there from the start, unless we show otherwise.
- Up to 6 yearsYou can make a claim up to 6 years after delivery (5 in Scotland). The longer you've had an item, the more you may need to show the fault was there from the start.
We pay the cost of returning faulty items. We never charge a restocking fee for faulty or wrong items. If you reject a faulty item within 30 days, you get a full refund with no deduction. If you get a refund later because a repair or replacement hasn't fixed the problem, the law only allows a deduction for the use you've had if it's more than 6 months after delivery. We'll explain any deduction before we make it.
Manufacturer warranties
Many products also come with a warranty from the manufacturer. This is extra cover on top of your legal rights. It doesn't replace or reduce them.
- Length: usually 12 months. Some brands offer longer cover.
- Registration: some brands only give their full or extended cover if you register the product with the manufacturer. Please remember to register for extended cover, and check the paperwork in the box or the manufacturer's website.
- Where it applies: many manufacturer warranties only cover products used in the UK, so cover may not apply if you use an item abroad.
If you'd like to know the warranty terms for a particular product or brand, just ask us and we'll be happy to help.
What manufacturer warranties usually don't cover
These exclusions only affect the manufacturer's warranty, not your legal rights. If an item was faulty when you received it, your rights under the Consumer Rights Act still apply.
- Misuse or neglect.
- Normal wear and tear, including consumable parts such as blades, and in some cases batteries.
- Accidental damage.
- Incorrect installation, or not following the manufacturer's instructions.
- Repairs or modifications not carried out by the manufacturer or an authorised service agent.
- Commercial or industrial use, but only where the product isn't intended for that use.
How to make a claim
Whether it's a claim under your legal rights or a manufacturer's warranty, start with us. You don't need to contact the manufacturer.
- Email usSend sales@diytools.com your order number, a short description of the problem, and photos or a video if you can.
- We assess itWe'll look at the details and come back to you with the next steps. Please wait to hear from us before you send anything, so we can match your item to your claim.
- We get it backIf we need the item, we'll send you a prepaid returns label or arrange a collection.
- We put it rightWe'll repair or replace the item, or give you a refund, in line with your rights.
Trade customers
If you're buying for your business, our trade terms apply instead of the Consumer Rights Act summary above. Faulty goods are covered for 12 months from delivery, and we'll repair, replace or refund at our option, or pass on the benefit of the manufacturer's warranty. Please report faults within 14 days of discovering them.
See our Terms and Conditions for full details.
